In the course of using our Services, you may be asked to provide, and we may automatically collect, certain personal information that may be used to contact or identify you, to administer your account, or to better provide our Services. It is our policy to only collect what is necessary to support our Services to you. Depending on the Service provided, your personal information may include at least one of the following: your name, registration address, mailing address, phone number, email address, credit card information, device information, IP address, information from cookies, and location information. You may at any time refuse to provide the personal information we request, but if you choose to do so, this may limit our ability to provide our Services to you or respond to any queries you may have.
Generally, visitors to our websites can access information without revealing any personal information, with the following exceptions:
If you are visiting an e-commerce site, you may be asked to provide enough information to process and fulfill your order. This may include your first and last name, address, phone number, and email address. We only use third party banking services to process credit card payments. No credit card information is passed through, or stored on, a Hampton-owned electronic system. We only store enough information on our systems to fill and ship your order. We do not sell your personal information.
If you participate in our sweepstakes/giveaways or sign up to receive special offers, news, and updates, you may be asked to provide personal information, including your name and email address. Please see the Official Rules of the particular sweepstakes/giveaways before you participate.
If you are visiting one of our consumer care support sites, we will offer you the opportunity to provide enough information so that we can replace your defective product or offer you technical support. This will include, but may not be limited to, first and last name, address, phone number, email address, and information about the item that requires support. We may also ask you to describe your technical or warranty concern. We only store enough information to support your request. We do not sell your information.
Service users have the option to request that we not use information previously provided, correct information previously provided, or remove information previously provided. Those that would like to correct or suppress information that they have provided should forward such inquiries to the address listed below.
Our websites may contain links to other sites which may be owned and maintained by other parties who are not affiliated with Hampton. We assume no responsibility for the content or the privacy policies or practices on those websites. We encourage all users to read the privacy policies of those sites as their privacy practices may differ from ours.
In order to fully appreciate all the features of your Hampton device, you may be asked to download our mobile application and set up an account. During this process, we will ask you to create a username and password and provide certain information necessary to establish and use your account, which may include your name, telephone number, physical and email address, and other information to identify and protect you.
The setup information is collected along with information about your Hampton device, such as device status, logs of those who lock/unlock the device and use our Service, the guests that you invite, and other users of the device. We may store this data along with your other personal information and other information about your use of our Service. We use this information to allow you (and us) to operate and provide support for your device and our Service.
Our mobile application may track your location using GPS to determine when your mobile device is near your Hampton device (e.g. geofencing). This information will only be stored on your mobile device, and will not be collected and stored in our cloud or servers. If you disable the GPS or other location-tracking functions on your mobile device, Service functionality, such as the geofencing feature, reminders to lock your doors when you leave your home and asking you if you’d like to unlock your door when you return home, may not work.
We may employ third party companies and individuals to administer and provide the Services on our behalf, (including, without limitation, maintenance, administration, support, customer service, hosting and database management services). These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not share your email address with spammers or any other third parties.
If you access our Service through a third-party (e.g. by managing your Hampton device via your digital assistant, third party application, or connecting your Hampton device or Service to your home security system), or otherwise use a third party service provider in connection with the Service, we may provide personal information about you and other information about the Service, the Hampton device and usage to such third-parties. We encourage you to read the privacy policies and service terms of the third-party services that you use, as their privacy policies and terms govern usage of the information provided.
Hampton may cooperate with government and law enforcement officials and private parties to enforce and comply with the law, and by doing so, share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, or law enforcement request.
Children under the age of 13 are not allowed to create an account or otherwise use the Services. Our Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13 we will take steps to delete such information from our files as soon as possible.
Last Updated: May 7, 2019